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As we emerge from an unparalleled economic and social shock, competition and innovation in financial services have gained in prominence. Growing demand for digital payment methods was noticeable in the years before the pandemic. Thereafter, such payments became almost essential during social distancing and to a significant extent have remained commonly used. Digital finance is an important part of the process leading to a more general digital transition. It allows the delivery of convenient services to consumers, at more competitive prices. It contributes to inclusion, by widening access to affordable financial products to the general population and firms. Digital technologies applied to financial services in a competitive environment also offer incentives and opportunities for financial service providers to pursue cost efficiency.
