*This article is an automatic translation of the original article, provided here for your convenience. Read the original article. By order of 27 November 2017 of the Minister of the Economy and Finance, Orange was designated, for a period of three years, as the operator responsible for providing the "connection" and "telephone service" services of the universal service. These services, whose purpose is to guarantee access for all citizens to the telephone service at an affordable price, are governed by specifications drawn up by the government. The government has set a dozen annual quality of service indicators that Orange is required to meet and that ARCEP monitors. They are grouped according to the following quality of service "categories": delivery time for initial
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