The Australian Competition Authority releases a report on customer loyalty schemes following a review of the major schemes operating nationally

On 3 December 2019, the Australian Competition and Consumer Commission ("ACCC") released its Final Report on Customer Loyalty Schemes ("Report"), following a review of the major schemes operating in Australia, in the airline, supermarket, credit card, travel, telecommunication and retail industries. The ACCC found that improvements to customer loyalty schemes are needed to better protect consumers, particularly in respect of data practices and disclosures. The ACCC made five recommendations, some with broader implications for businesses operating in Australia. WHAT YOU NEED TO KNOW - KEY TAKEAWAYS Traditionally the domain of privacy law and privacy regulators, data practices and associated disclosures are increasingly being examined through a competition and consumer law lens.

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  • Ashurst (Sydney)

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Tihana Zuk, The Australian Competition Authority releases a report on customer loyalty schemes following a review of the major schemes operating nationally, 3 December 2019, e-Competitions Privacy and antitrust, Art. N° 95665

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