The Canadian Competition Authority reaches settlements for $5 million and behavioral remedies with water heater companies found guilty of implementing anticompetitive return policies (Reliance Comfort / Direct Energy)

Reliance scalded by $5 million penalty* Hot water heater rental supplier Reliance Comfort Limited Partnership has agreed to pay a $5 million fine and to change policies that made it difficult for customers to switch to a competitor, in a settlement reached with the Commissioner of Competition on November 5, 2014. EnerCare Inc, another heater rental supplier that has acquired Direct Energy Marketing Limited’s Home and Small Commercial Services, has also made a commitment to the Competition Bureau to change its policies to make the return process easier for

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Wendy Sun, The Canadian Competition Authority reaches settlements for $5 million and behavioral remedies with water heater companies found guilty of implementing anticompetitive return policies (Reliance Comfort / Direct Energy), 5 November 2014, e-Competitions November 2014, Art. N° 70346

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