The Australian Competition Authority releases its final report on customer loyalty schemes with implications for all businesses that collect and use personal information

The recommendations in the ACCC’s final report on loyalty schemes have implications for all businesses that collect and use personal information The Australian Competition and Consumer Commission (ACCC) has released the final report and recommendations coming out of its market study into customer loyalty schemes. The ACCC self-initiated the study after announcing that loyalty schemes was one of its compliance and enforcement priorities for 2019. The ACCC decided to focus on loyalty schemes in light of the number of complaints made against them and concerns about the way in which they collect, use and disclose members’ personal information. Through the study, the ACCC identified a number of consumer and privacy concerns and made 5 recommendations to address these concerns. The ACCC

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  • Herbert Smith Freehills (Melbourne)
  • Herbert Smith Freehills (Melbourne)
  • Herbert Smith Freehills (Melbourne)

Quotation

Kaman Tsoi, Kate French, Sarah Benbow, The Australian Competition Authority releases its final report on customer loyalty schemes with implications for all businesses that collect and use personal information, 2 December 2019, e-Competitions March 2020, Art. N° 93511

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