The Italian competition authority fines a company for unfair commercial practices consisting of the publication of misleading information on the tourist facilities’ reviews (TripAdvisor)

On 19 December 2014, with decision No. 25237 (“Decision”), the Italian Competition Authority (“ICA”) held TripAdvisor LLC and its Italian subsidiary, TripAdvisor Italy S.r.l. (“TripAdvisor”), liable for unfair commercial practices consisting of the publication of misleading information on the tourist facilities’ reviews. The ICA issued TripAdvisor a cease and desist order and a fine of Euro 500,000. The Decision is the result of ICA’s comprehensive plan for the protection of consumers in the e-commerce sector [1]. In the recent past the online review sector has been under the scrutiny of consumers’ watchdogs with investigations and consumer protection initiatives in a number of European jurisdictions. The Decision reflects the heightened attention in the EU on online consumer reviews,

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Maria Luisa Di Lauro, The Italian competition authority fines a company for unfair commercial practices consisting of the publication of misleading information on the tourist facilities’ reviews (TripAdvisor), 19 December 2014, e-Competitions December 2014, Art. N° 72191

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