Concerning issues for consumers and sellers on online marketplaces An ACCC report examining general online retail marketplaces, such as Amazon Australia, Catch, eBay Australia and Kogan, has highlighted a range of concerns about how they operate as well as the significant benefits they provide to consumers and sellers. Online marketplaces provide a low-cost way for sellers to enter the market and give consumers a greater choice of goods. Concerns include the use of algorithms to decide how products are ranked and displayed (including some marketplaces giving preference to their own products), the collection and use of consumer data, inadequate dispute resolution processes and a need for more consumer protections. The ACCC’s fourth report in its Digital Platform Services Inquiry
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The Australian Competition Authority issues a report examining the operation of general online marketplaces
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