The UK OFGEM fines £10,5 million an energy supplier for numerous breaches of its obligations relating to telephone, in-store and doorstep sales activities (SSE)

Ofgem published its intention to fine SSE £10.5 million for numerous breaches of its obligations relating to telephone, in-store and doorstep sales activities. The level of fine reflects the seriousness and duration of breaches, the likely substantial harm that they have caused and the likely gain to SSE. Background Ofgem found that a failure of SSE’s management arrangements meant that insufficient attention was paid to ensuring compliance with obligations. This enabled misleading and unsubstantiated statements to be made by sales agents to potential customers about savings. Ofgem found failings at all stages of SSE’s sales processes, from the opening lines on the doorstep, in-store or over the phone through to the confirmation process which follows a sale. In particular, SSE

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  • Jacobs (Glasgow)

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Yasmin Arshed, The UK OFGEM fines £10,5 million an energy supplier for numerous breaches of its obligations relating to telephone, in-store and doorstep sales activities (SSE), 3 April 2013, e-Competitions April 2013, Art. N° 51784

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